FAQ's

Frequently Asked Questions (FAQs) – Shopilic

Welcome to Shopilic FAQ section. Here you’ll find answers to the most common questions about orders, delivery, payments, and returns.

1. What is Shopilic?

Shopilic is an online multi-brand store offering a wide range of women clothing from various brands across Pakistan. We bring multiple fashion brands together in one place for your convenience.

2. What products do you offer?

We offer a variety of women’s clothing, including:

  • Unstitched lawn suits

  • 2-piece & 3-piece suits

  • Pret wear

  • Seasonal and trending collections

All products are sourced from trusted suppliers and brands.

3. Do you deliver all over Pakistan?

Yes, Shopilic provides nationwide delivery, including major cities and remote areas across Pakistan.

4. What are your delivery charges?

  • Shipping charges are calculated at checkout

  • We may offer free delivery on selected products or promotional campaigns

5. How long does delivery take?

  • Major cities: 3–5 working days

  • Remote areas: 5–7 working days

Delivery times may vary due to external factors such as courier delays or high order volume.

6. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD) all across Pakistan for your convenience.

7. How can I track my order?

Once your order is shipped:

  • You will receive a confirmation SMS or email

  • A tracking number will be provided to monitor your order status

8. Can I return or exchange my order?

Yes, we offer returns and exchanges within 15 days of delivery, subject to our Return & Exchange Policy.

9. What if I receive a damaged or incorrect product?

If you receive a damaged, defective, or wrong item:

  • Contact us within 48 hours of delivery

  • Share clear images/videos as proof

  • Our team will resolve the issue on priority (replacement or refund)

10. Are the products original brands?

Shopilic offers products from multiple brands. However, we operate as an independent multi-brand store and are not officially affiliated with the brands unless stated.

11. Can I cancel my order?

  • Orders can be canceled before shipment

  • Once shipped, cancellation is not possible, but you may request a return after delivery

12. What payment methods do you accept?

We currently accept:

  • Cash on Delivery (COD)

  • Online payments (if available on checkout)

13. Is my personal information secure?

Yes, we take your privacy seriously and use secure systems to protect your personal data. For more details, please review our Privacy Policy.

14. How can I contact Shopilic?

You can contact us anytime:

📧 Email: shopilic46@gmail.com
📱 WhatsApp: +92-317-7649215

Our support team is here to assist you.

15. Do you restock sold-out items?

Some items may be restocked depending on availability. Follow us or stay connected for updates on restocks and new arrivals.

16. Are there any discounts or promotions?

Yes, Shopilic regularly offers:

  • Seasonal sales

  • Discount deals

  • Exclusive promotions

Stay updated to never miss an offer.

17. Why should I shop from Shopilic?

  • Wide range of multi-brand clothing

  • Affordable prices

  • Nationwide delivery

  • Easy return & exchange policy

  • Customer-focused service

Still Have Questions?

If you didn’t find your answer here, feel free to contact us anytime. Our team usually responds quickly to assist you.